Easy To Setup And Use With PBXware GUI PBXware installation is extremely easy with a step-by-step setup wizard guiding users through the process. Navigating through the system to manage extensions, trunks, or queues is also easy due to a simple and user friendly web interface.

Unified Messaging Support • Voicemail • Instant Messaging Chat • Faxing (PSTN, FoIP, FoE) • SMS

		VoIP/Analog Phones PBXware supports VoIP and traditional PSTN telephony technologies.

Standard System Features • Tenant(s)/Resellers(s) • Multiple Languages • Simple or e164 Routing mode • Conferences Permissions • Remote Mobile/Cell Extension • Astmanproxy/Asterisk manager • CDR Search • PSTN/VoIP Trunks • IVR Auto Attendants • Networking and Branch Support • Conferencing • Enhanced ACD Queues • Music On Hold • FAX over IP (FoIP) • Instant Messaging Server • Least Cost Routing • Ring Groups • Call Recording • Call Monitor

		IVR Interactive Voice Response allows managing of incoming calls. PBXware answers calls, interacts with callers, and forwards the calls based on their choice.

Call Routing Support (LCR) Define a preferred VoIP or PSTN provider for specific destinations.

		Conferencing Conferencing allows two or more participants to communicate with each other. Administrators can define user permissions and conference options as well as allow one or more participant to moderate ongoing conference calls.

Delivery Method(s)   • mediaVOX Appliances

		Fax Over IP (FoIP) Fax Over IP and traditional PSTN faxing allow communication between fax machines connected to a network (Internet) or/and to a traditional phone line.

Comprehensive User Features • Group Hunt • Call Forwarding • Call Park • Instant Recording • Call Pickup • Call Filters & Blocking • Speakerphone Page • Directory / BLF List • Listen to Recordings • Call Monitoring • Phone Callback (optional) • Monitoring Conferences • Overhead Paging • Paging/Intercom • Remote Access • Personal IVR

		System Administration • Web Browser Administration • Role Based Administration

Call Center Communicator • VoIP Soft Phone • Instant Messaging Client • Operator Panel • Conference Administration • Call Center Communicator • Fax Send/Receive • MS Windows Desktop Application

		ACD Queues • Unlimited Agents and Queues • Ringing Strategy • Call Recording • Predictive Dialer • Queue Call Back

Call Center Statistics   • Queues/Agents statistics and real time status • Inbound/Outbound Graphs • CSV and PDF Data Export • Windows, Mac and Linux Desktop Applications

AQMON ACMON

		Unlimited • Resellers • Extensions • Tenants

Real Time Telephony Billing   • CDRs • Real Time Telephony Billing

		System Availability 99,999% Our clients’ businesses depend on the highest availability, this is why we provide the highest level of system availability possible.

Custom Development Per customer request, we develop custom PBXware features for their specific business needs.

		CRM/CTI integration on request PBXware is ready for SugarCRM, SalesForce, or any other proprietary CRM integration using our custom development service.

Personal Account Manager